Privacy notice

Who we are

London Pallet Trucks is the trading name of London Pallet Trucks Ltd, registered in England and Wales, company no. 17458263. We are the data controller for the personal data described in this notice. We are London-based and sell new pallet trucks, trolleys, roll cages and scales to business customers only.

Questions about this notice go to sales@londonpallettrucks.co.uk or on WhatsApp at WhatsApp. This notice was last updated on 17 September 2026.

What we collect and where it comes from

We collect the minimum needed to quote, sell and deliver. Almost all of it comes from you.

• WhatsApp messages. Your name, mobile number, business name, delivery postcode, the products and quantities you ask about, and the content of the conversation.
• Trade account form. Business name, company number, contact name, phone, email, delivery postcode, what you buy and your monthly volume.
• Orders. Invoice address, delivery address, the name and phone number of the person receiving the goods, and confirmation that payment has been received. We do not hold card numbers. Card payments are processed by the payment provider named on the quote.
• Companies House. For trade credit applications we check the public register for your registered office, status and officers.
• Website. The website collects only the technical data needed to serve pages, such as IP address and browser type, held by our hosting provider. We do not use advertising cookies. You do not need an account to use it.

We do not collect special category data and we do not knowingly deal with anyone under 18. We sell to businesses, not consumers.

Why we use your data and our lawful basis

Where we rely on legitimate interests we have balanced them against your interests and rights. You can object at any time by emailing sales@londonpallettrucks.co.uk.

Credit-reference checks for trade credit

Trade credit is available to UK limited companies and LLPs, subject to checks. If you apply for credit terms we will:

• check your company at Companies House, including filing history, status and officers;
• search your company with a credit reference agency, which records that a search was made;
• where the agency requires it, we may search the personal record of a director or LLP member, and we tell that person first.

We do not run a personal search on anyone who has not been named on the application.

If we decline credit, we tell you why in plain terms and you can still buy by bank transfer or card. Credit decisions are made by a person, not by an automated system alone.

You can apply on the trade account page.

How we use WhatsApp

WhatsApp is our main channel for quotes, orders and questions. When you message us:

• your number, profile name and messages are processed by WhatsApp, which is operated by Meta, under WhatsApp's own privacy policy and business terms;
• we keep the conversation as the record of your enquiry, quote and order, because the quote and order confirmation are written there;
• we save your number against your business name so the next person who picks up the thread knows who you are;
• we never send broadcast or promotional messages to a number that has not messaged us first, and any marketing message tells you how to opt out.

Photos you send us of delivered goods, damage or your loading bay are stored with the order record.

Orders, factory partners and delivery

Made to order at our factory partners and delivered to your door by pallet carrier. Typical lead time 8 to 12 weeks from order confirmation. Deposit 30% on order, balance before despatch.

To do that we share the minimum with each party:

• Factory partners receive the product specification, quantity and our own order reference. They do not receive your name, business name or contact details.
• Pallet carriers receive the delivery address, the name and phone number of the person receiving the goods, and any access notes you give us, so the driver can call ahead.
• Freight forwarders and customs agents receive shipment details in our name, not yours.

Full delivery terms are on the delivery page.

Marketing: consent only

We do not send marketing without your consent. Replying to a quote, opening a trade account or placing an order does not count as consent to marketing.

If you do opt in, we may send occasional messages about new products, lead times and trade offers by WhatsApp or email. Every message tells you how to stop. Reply STOP on WhatsApp or email sales@londonpallettrucks.co.uk and we remove you within five working days.

Messages about your own enquiry or order, such as a quote, a deposit request, a shipping update or a delivery date, are service messages and are not marketing.

Who we share your data with

We do not sell personal data. We share it only with the parties needed to run the business:

• pallet carriers and couriers, for delivery;
• credit reference agencies, for trade credit applications only;
• payment providers and our bank, to take and reconcile payments;
• our accountants and, where required, HMRC and other regulators;
• WhatsApp and Meta, and any messaging platform provider we use to manage WhatsApp, when you message us on WhatsApp;
• the providers that host our website, email and business systems;
• professional advisers and courts, if a dispute or unpaid invoice requires it.

Some providers, including WhatsApp, process data outside the UK. Where that happens we rely on the UK adequacy regulations or the provider's International Data Transfer Agreement or standard contractual clauses.

How long we keep your data

When a period ends we delete the record or strip the personal details from it.

Your rights under UK GDPR

You can ask us to:

• tell you what personal data we hold about you and give you a copy (access);
• correct anything that is wrong (rectification);
• delete data we no longer need (erasure);
• stop or limit how we use it (restriction and objection);
• give you a copy in a common file format to pass to someone else (portability);
• withdraw consent to marketing at any time.

Email sales@londonpallettrucks.co.uk with your business name and the number or email you contacted us from. We reply within one month. There is no fee unless a request is clearly excessive. We will not treat you differently for exercising a right.

If you are unhappy with our answer you can complain to the Information Commissioner's Office, the UK regulator, at ico.org.uk or on 0303 123 1113. We would rather hear from you first so we can put it right.

Security and changes to this notice

Access to order records, the WhatsApp Business account and the trade account inbox is limited to the people who need it, protected by passwords and two-step verification. Card details never touch our systems.

We update this notice when our processing changes. The date at the top shows the current version. Our sales terms are on the terms of sale page and our warranty and returns policy is on the warranty and returns page.